Artisan Deli Refund Policy

Upon receiving an order all customers must carefully inspect it to make sure it is intact and complete.

Should a customer wish to return Products that are not faulty, please contact us with details of the order by emailing Office1@gastronomy-world.com within 3 days of the goods being delivered.

Returned products must be in good condition, packed to avoid any possible damage, and contain the relevant paperwork. The cost and risk of returning the products are the entire responsibility of the customer and proof of delivery service must be used.

Refunds will be processed within 28 days, following the safe receipt of the returned products.
Any products received damaged or faulty during the shipping will be replaced, subject to certain conditions being met and always at the discretion of the company.

Where breakages and shortages have occurred, the relevant shipping service, including any carrier or the Royal Mail, must be notified immediately following the said delivery. In the case of a breakage, this should be accompanied by photographic evidence,

Notice of a breakage or shortage claim is required within 2 working days of the said delivery. The notice, together with and related documentation should be emailed to Office1@gastronomy-world.com.